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ReservationsReservations are required in advance. Online reservations are available or call (800)326-7238 between 10 AM and 5 PM. Reservations must be confirmed with full payment at least 7 days prior to your trip date (Group 30 days) by check or money order. Many weekend trips book full so make your reservation early. If space is available, reservations can be held on a credit card with less than 7 days notice.
ParkingYour help is needed. Please carpool as much as possible. We have very limited parking, especially on weekends. Besides, it's good for the environment.
Refunds & CancellationsDue to the cost of processing reservations, $10 per person is non-refundable. You may receive a refund for the balance of your payment upon notification made 7 days prior to your trip date. (Group reservations 30 days.) NO REFUNDS on cancellations less than 7 days notice (groups 30 days notice)
Liability (please read)Tax ExemptionMany organizations are exempt from sales tax. Outdoor recreation activities in West Virginia are taxable. If you organization is tax exempt, you can receive an exception from paying sales tax. Form WV/CST-280 (Adobe Acrobat)* must be properly completed and submitted to us ahead of time along with a valid Business Registration Certificate.
 FAQsCamping, hotels, motels, and bed & breakfast establishments are located within minutes of
our headquarters. In addition there are many restaurants and fast food services nearby. See our accommodations page. Informative Tips1. Be on time. We cannot wait for late arrivals. Plan to check in one hour before your trip's departure so you will have time to get your gear and take care of last minute personal chores. We reserve the right to cancel without a refund in the event you arrive after your confirmed trip time. 2. The minimum age for rafting is 8 years or 50 lbs.; for white water tubing on your own, 5 feet tall and 12 years of age; for guided white water tubing, 10 years of age; flat water tubing and canoeing, 30 pounds and 4 years of age; for kayaking, 10 years of age. 3. Weather Conditions - All trips go rain or shine. We reserve the right to relocate or change raft size, number of customers per raft, and length of trip due to abnormal river flow and conditions. 4. Leave your rings, jewelry and valuables at home. Waterproof disposable cameras are available in our river shop and take excellent shots. We suggest you not take expensive cameras on the river. Professional Photography is available by request. Prices starting at $150.00 for half day.
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